Help and Support

This page contents information and contact details of organisations that offer help and support with mental health, abuse and safeguarding. Please use the quick links below to jump to the relevant sections of this page.

Support for Mental Health

Northwest Boroughs Help in a Crisis

The organisations referenced on this page will cover all the geographical areas including Halton, St Helen’s and Warrington. The 24/7 helpline is for all ages.

Call 0800 051 1508

Papyrus – Prevention of young suicide (up to age 35)

Helpline, text and email service providing confidential support and advice to young people and anyone worried about a young person who self-harms and is at risk of suicide.

National Confidential Helpline – HOPELineUK If you are a young person at risk of suicide or are worried about a young person at risk of suicide: 0800 068 41 41


A free 24-hour listening service available every single day of the year. You can talk to us anytime you like, in your own way, off the record, about whatever’s getting to you.

Tel: 116 113

Support re Domestic Abuse

Refuge runs the National Domestic Abuse Helpline, which you can call for free, and in confidence, 24 hours a day on 0808 2000 247. It’s website provides guidance and support for potential victims, as well as those who are worried about friends and loved ones. It also has a form through which you can book a safe time for a call from the team.

Refuge’s website includes a range of resources on identifying the signs of domestic abuse, and a safety guide for women and children who are living with a perpetrator. It also features a tech abuse chat-bot with step-by-step instructional videos on how to secure devices such as phones and laptops. Look for the pink button in the bottom-right corner.

Particularly important is the info about calling 999

If you are in danger and unable to talk on the phone, dial 999, listen to the questions from the operator and respond by coughing or tapping the handset if you can. Then follow the instructions depending on whether you are calling from a mobile or a landline.

Domestic Abuse  – Support for Children and Young People


The NSPCC has issued guidance for spotting and reporting the signs of abuse on their website.

The NSPCC Helpline is available for anyone with concerns about a child to contact for professional advice and support.

Telephone: 0808 800 5000



Childline is available for children and young people to reach out for help and support by phone or using their online chat service. They also provide specific guidance for young people on how to get help and what to do if they are worried about a friend.

Telephone: 0800 1111


Kooth is a free, safe and anonymous online support for young people. You can speak to someone online by visiting

Help and Support for Vulnerable People re Covid-19


One Halton Together –


Warrington Safe and Well Service –

Safeguarding – Adults


IF you are worried about an adult and think they may be subject to abuse ring Halton Borough Council

Tel 0151 907 8306 (Monday to Friday 9am to 5pm)

0345 050 0148 (out of hours)


Tel: 01925 443322 (Monday to Friday 9am to 5pm) or 01925 444400 (out of hours)

St Helens

Tel: 01744 67 66 67

Safeguarding – Children


If you suspect a child is being abused and you are a child, parent or member of the general public, Children’s Social Care can help and advise you.

Tel: 0151 907 8305 (Mon-Thurs 9 am – 5 pm, Fri 9 am – 4.30 pm)

0345 050 0148 (out of office hours and throughout weekends)


Tel: 01925 443322 (Monday to Friday 9am to 5pm) or 01925 444400  (out of hours)

St Helens

Tel: 01744 676600